Refund policy
GENERAL POLICY
We are happy to offer store credit, exchanges, or refunds for all original-priced items that are unworn, unwashed, and unaltered in their original condition, with all original tags attached within 10 days after delivery.
FINAL SALE ITEMS
- All SALE items are FINAL SALE – no returns, no exchanges.
- This includes End of Season, BLACKOUT, Black Friday, and Clearance items, which are non-returnable and non-exchangeable, except in cases where the wrong size or style was received.
-
Accessories are FINAL SALE – no returns, no exchanges.
REFUND POLICY FOR ALL PRE-ORDERS:
- Cancellation within 15 days of payment: Customers are eligible for a 100% refund.
- Cancellation after 15 days: Customers are eligible for a 75% refund. The remaining 25% is retained to cover processing, production, and administrative costs.
- Failure to fulfill within the pre-order window: If we cannot fulfill an order within the communicated timeline, the customer is eligible for a 100% refund.
RETURN ELIGIBILITY - FOR FINAL SALE ITEMS
- We are happy to accept unworn, unwashed, and unaltered merchandise in its original condition with all tags and hygiene stickers attached.
- Returns must be initiated within 15 days of delivery.
You may return items for:
- A different size or style.
-
Store credit (as we do not issue refunds at this time)
- Items that do not meet the return conditions will be refused and sent back to the shipper’s address on file.
RETURN & EXCHANGE PROCESSING
- Return Shipping: You are responsible for the delivery cost of exchanges.
- Returns take 2-5 business days to arrive at our warehouse.
- Once received, please allow an additional 1-2 business days for processing.
ORDER CANCELLATION
- Orders can only be canceled before they have been dispatched.
PRICE ADJUSTMENTS
- Price adjustments are available for items purchased at their original price if a sale begins within 24 hours of your purchase.
DAMAGED OR FAULTY ITEMS
- Delivery charges are only refundable if the merchandise is deemed faulty.
- Please allow up to 3 business days for refunds to be processed for damaged items.