Can I change my shipping address after placing an order?
Please contact our Customer Relations Team (customerservice@andreaiyamah.com) as soon as possible if you need to update your shipping address. Please provide your order number, original shipping address, and new shipping address when contacting us.
Note: Changes can only be made before your order has been dispatched or shipped and cannot be guaranteed once fulfillment has begun.
Can I change the size, color, or style after placing my order?
Please contact our Customer Relations Team (customerservice@andreaiyamah.com) as soon as possible if you need to make a change. Please provide your order number, item name, and requested change..Changes can only be made before your order has been dispatched or shipped and cannot be guaranteed once fulfillment has begun.
Why was only part of my order shipped?
Some orders may be shipped in multiple packages, particularly when items have different fulfillment timelines or are shipping separately.
Please review your shipping confirmation and tracking information first. If an item has not shipped within its expected timeframe, contact our Customer Relations Team with your order number and the name of the outstanding item.
My order says “fulfilled,” but I haven’t received all my items. What should I do?
A “fulfilled” status does not always mean every item in your order was included in the same shipment. Some items may ship separately.
Please review your shipping confirmation and tracking information to check whether the remaining item was sent in another package. If you are still unable to locate it, contact our Customer Relations Team with your order number and the item you have not received.
Why is my order taking longer than expected?
Orders may experience longer fulfillment times when an item has a specific fulfillment timeline such as Pre-Order item.
Please review your order confirmation and any email updates for the most current estimated timeline. If your order has passed the stated timeframe, contact our Customer Relations Team with your order number and item name.
Pre-Orders, Back-Orders & Delays
Why did my Pre-Order shipping date change?
Pre-Order timelines may occasionally be extended due to production, fulfillment, or availability changes.
If the estimated shipping timeline changes, we will provide an updated timeframe once it has been confirmed. If your order has passed the most recently provided timeline, please contact our Customer Relations Team with your order number and Pre-Order item name.
My order is past the original shipping date. What should I do?
Please check your email first for any updates regarding your shipping timeline.
If you have not received an update and the original shipping date has passed, contact our Customer Relations Team with your order number and item name so we can review the current status of your order.
What happens if one item in my order is delayed?
Items with different fulfillment timelines may be shipped separately.
Please review your shipping confirmation and tracking information to see which items have already shipped. If an outstanding item has passed its expected fulfillment timeframe, contact our Customer Relations Team with your order number and the name of the delayed item.
Returns & Exchanges
How do I start a return?
Submit your return request through our Return Portal within 10 days of delivery. Return requests submitted after the 10-day window may not be accepted.
Before submitting your request, please make sure your item meets all eligibility requirements outlined in our Return Policy.
Can I return an item after the return window?
No. Returns must be submitted within our 10-day return window. Once the 10-day period has passed, the item will no longer be eligible for return.
Can I return an item using my own shipping service?
Yes. You may use a shipping service of your choice to return an eligible item; however, all return shipping costs will be your responsibility.
We recommend using a trackable shipping service and keeping your tracking information until your return has been received and processed. And we strongly recommend to use our returns portal.
Who pays for return shipping?
For returns within the United States, we will provide a prepaid return shipping label at no additional cost to you.
For international returns, all return shipping costs are the responsibility of the customer.
Can I exchange an item for a different size once my order is received?
Yes. Eligible items may be exchanged for a different size, subject to availability.
To request an exchange, please submit your request through our Return Portal within 10 days of delivery and select your preferred size.
Please note that your requested size is not guaranteed and is subject to stock availability at the time your exchange is processed.
Wrong, Missing & Damaged Items
I received the wrong item or size. What should I do?
Please contact our Customer Relations Team at customerservice@andreaiyamah.com as soon as possible and before returning the item.
Provide your order number and clear photos of the item received, including the size or product tag where applicable. Our team will review the information and provide the appropriate next steps.
My item arrived damaged. What should I do?
Please contact our Customer Relations Team as soon as possible after delivery and before wearing, washing, altering, or returning the item.
Provide your order number and clear photos of the damaged area, the full item, and any relevant tags or packaging so our team can review the issue.
My item looks different from the website. What should I do?
If the item you received appears materially different from the product shown on our website, please contact our Customer Relations Team.
Provide your order number and clear photos of the item received, including the specific detail or design feature that appears different. Our team will review your concern and advise you on the appropriate next steps.
Swimwear & Final Sale
Can I receive a refund for a swimwear return?
No. Eligible swimwear returns are available for exchange or store credit only and are not eligible for a refund to the original payment method.
Please submit your return request through our Return Portal within 10 days of delivery and make sure the item meets all return eligibility requirements.
What does “Final Sale” mean?
Final Sale items are not eligible for return, exchange, store credit, or a refund to the original payment method.
SWAP Protect
What is SWAP Protect?
SWAP Protect is an optional order protection service that provides additional coverage for eligible orders against certain delivery-related issues.
It may be automatically added to your cart while shopping, but you can choose to keep or remove it before completing checkout.
Why is SWAP Protect in my cart?
SWAP Protect may be automatically added to your cart to give you the option of adding protection to your order.
It is completely optional. You can review the coverage and choose whether to keep or remove it before completing your purchase.
What does SWAP Protect cover?
SWAP Protect provides additional protection for eligible orders against certain covered delivery-related issues.
Coverage, eligibility, benefits, and exclusions are subject to the current SWAP Protect terms and conditions.
Should I keep SWAP Protect on my order?
SWAP Protect provides additional protection for eligible orders while they are in transit and may help cover certain delivery-related issues.
If you choose to keep SWAP Protect, your order may be eligible for a replacement in the event of loss or theft, subject to the applicable SWAP Protect terms and conditions.
Can I remove SWAP Protect from my order?
Yes. SWAP Protect is optional and can be removed from your cart before completing checkout.
Can I get a refund for SWAP Protect?
SWAP Protect is non-refundable once purchased. We recommend reviewing the protection details before completing your order to make sure it is right for you.
Gift Cards & Store Credit
My gift card says it is expired. What should I do?
Gift cards are valid for one year from the date of purchase. Unfortunately, once a gift card has expired, we are unable to reactivate or extend its validity.
We recommend using your gift card before the expiration date to ensure the full value can be redeemed.
International Orders
How long does international shipping take?
International orders typically take 5–7 business days for delivery, depending on the shipping service selected at checkout and the destination country.
Please note that customs processing times may vary and can occasionally affect the estimated delivery timeframe.
Do you offer free international shipping?
At this time, we do not offer free shipping for international orders. International shipping rates are calculated at checkout based on your destination and selected shipping method.
Why am I seeing duties and taxes at checkout?
Our international orders are shipped under DDP (Delivered Duty Paid) terms, which means applicable duties and taxes are calculated and collected at checkout.
We provide a clear breakdown of these charges before you complete your purchase so you can see the full cost of your order upfront and avoid unexpected customs charges upon delivery.
Why am I being charged when my order qualifies for free shipping?
If you select Express or Priority Shipping, the applicable shipping fee will be charged regardless of your order value.
U.S. Standard Shipping: 2–4 business days.
Could my international order be delayed?
International orders typically arrive within 5–7 business days. However, occasional delays may occur due to customs processing, carrier disruptions, weather conditions, incorrect or incomplete shipping information, or other circumstances beyond our control.
We recommend monitoring your tracking information for the most up-to-date delivery status.
What should I do if I have an issue with my international delivery?
If your estimated delivery window has passed, we recommend first checking your tracking information or contacting the shipping carrier directly for the latest update.
You may also contact our Customer Relations Team with your order number, tracking number, and shipping destination. Our team will review the shipment status and assist with any available next steps to help locate your package.
Product Availability
How will I know when a sold-out item is restocked?
We recommend subscribing to our newsletter and checking the product page regularly for the latest availability and restock updates.
Size & Fit
How do I choose the right size?
We recommend reviewing the size guide available on each product page and comparing the measurements with your own before placing your order.
If you need additional assistance, please contact our Customer Relations Team with the item name and your measurements, and our team can help guide you.
What if the size guide recommends a different size from my usual size?
We recommend following the measurements provided in the product-specific size guide, as sizing and fit can vary between styles.
If you are unsure, contact our Customer Relations Team before placing your order and provide the item name, your usual size, and your measurements.
What size should I choose based on my cup size?
Certain styles, particularly swimwear, may recommend sizing based on your bust or cup measurement rather than your usual clothing size.
Please refer to the product-specific size guide. If you need additional assistance, contact our Customer Relations Team with the item name, your usual size, cup size, and measurements.
What is the difference between Regular and Tall inseam?
Inseam measurements vary by style.
Please refer to the individual product page for the specific measurements listed for Regular and Tall options and select the length that best matches your measurements and preferred fit.
What should I do if I’m between two sizes?
We recommend comparing your measurements with the product-specific size guide and considering your preferred fit.
If you are still unsure, please contact our Customer Relations Team before placing your order and provide the item name and your measurements for additional sizing guidance.