Delivery Policy
Processing time
Please allow 24-48 hours for your order to be processed. Processing times are not included in the estimated delivery time at checkout. Certain products could require additional 1-2 business days.
During sales and high volume periods processing time is 3-4 days.
Shipping rates
Estimated delivery
U.S. Express Shipping: 1 business day
U.S. Standard Shipping: 2-4 business days
International Shipping: 3-5 business days
International orders ship under DDP terms:
This means that applicable duties, taxes, and import fees are calculated and collected at checkout, so your order can be delivered without additional customs charges upon arrival. Customs processing times are outside of our control, we are not responsible for delays caused by customs inspections, carrier disruptions, weather events, incorrect shipping information, or circumstances beyond our control.
U.S. Standard Shipping: 2-4 business days
International Shipping: 3-5 business days
International orders ship under DDP terms:
This means that applicable duties, taxes, and import fees are calculated and collected at checkout, so your order can be delivered without additional customs charges upon arrival. Customs processing times are outside of our control, we are not responsible for delays caused by customs inspections, carrier disruptions, weather events, incorrect shipping information, or circumstances beyond our control.
Calculated at checkout and vary depending on your delivery location.
Pre-Order Items
Items listed as 'PRE-ORDER' begin processing on the date indicated in the product description and vary between items.
To ensure a smooth and efficient delivery process, please note that any orders containing pre-order items will be fulfilled in two separate shipments. Items available for immediate shipment will be sent first. To avoid any potential delays or complications, we recommend placing two separate orders: one for in-stock items and one for pre-order items.
To ensure a smooth and efficient delivery process, please note that any orders containing pre-order items will be fulfilled in two separate shipments. Items available for immediate shipment will be sent first. To avoid any potential delays or complications, we recommend placing two separate orders: one for in-stock items and one for pre-order items.
Dispatch notification
If you have not received a dispatch/delivery notification within the specified processing time or dispatch date,
please notify us by sending an email to customerservice@andreaiyamah.com including your order number.
Lost or Delayed Packages
If your order has not arrived within the estimated delivery window, please allow an additional 2–3 business days before contacting us, as courier delays may occur.
Once an order has been dispatched, the package is under the responsibility of the selected courier.
For added protection, customers may be offered SWAP Package Protection at checkout. If SWAP Package Protection was purchased and your package is lost, stolen, or damaged in transit, you may submit a claim through SWAP for review. Approved claims may be eligible for a replacement, refund, or store credit, depending on SWAP’s claim process. (click here to submit a claim)
Lost or Delayed Packages
If your order has not arrived within the estimated delivery window, please allow an additional 2–3 business days before contacting us, as courier delays may occur.
Once an order has been dispatched, the package is under the responsibility of the selected courier.
For added protection, customers may be offered SWAP Package Protection at checkout. If SWAP Package Protection was purchased and your package is lost, stolen, or damaged in transit, you may submit a claim through SWAP for review. Approved claims may be eligible for a replacement, refund, or store credit, depending on SWAP’s claim process. (click here to submit a claim)
If SWAP Package Protection was not selected, refunds will not be issued for lost, stolen, delayed, or missing packages once dispatched. However, if a package cannot be traced, we will review the case with the courier and may offer a replacement when possible. Customers are responsible for providing a complete and accurate shipping address at checkout.
Temporary Shipping Suspension
Due to current circumstances, we are temporarily unable to ship orders to Israel, Iran, and Russia. We apologize for any inconvenience this may cause and appreciate your understanding.
Pickups
Andrea Iyamah has retail outlets in Lagos opened 6 days/week ready with pieces available to shop:
THE LAGOS STORE
HOUSE A, 1701 VIOLET YOUGH
VICTORIA ISLAND
LAGOS
NIGERIA
-
MONDAY TO WEDNESDAY
10 AM - 6 PM
THURSDAY AND FRIDAY
10 AM - 8 PM
10 AM - 8 PM
SATURDAY
12 PM - 8 PM
SUNDAY
CLOSED
+234 808 688 3048