Delivery Policy

Processing time
Please allow 2 - 3 days for your order to be processed.
Please note that the 2-3 days processing  time is not included in the estimated delivery time at checkout.
During sales and high volume periods processing time is 4-5 days.

Shipping rates
Calculated at checkout and vary depending on your delivery location. 

Pick-up Order
If you choose to pick up your package from our studio, simply select the "Pick-up" option on the checkout page.

Pickup address
Andrea Iyamah Studio 
B3 468 Cumberland Avenue 
Hamilton 
ON 
L8M 3M5 

Pre-Order Items
Items listed as 'PRE-ORDER' require a longer processing time and are dispatched at a later date than usual.
Dispatch dates are stated in the product description and vary between items.
If you order an item listed as "PRE-ORDER - 'name of item'" this means that your order is placed on a waiting list and is
dispatched within the stated time range or specific date in the product description. 

Dispatch notification
If you have not received a dispatch/delivery notification within the specified processing time or dispatch date,
please notify us by sending an email to delivery@andreaiyamah.com including your order number

Item not delivered? 
If you have not yet received your order within the estimated delivery time, please allow an extra 2-3 days before contacting us because packages may be delayed. 
Once items are dispatched it is the responsibility of the postal service to ensure packages are delivered.
Please note that refunds will not be issued for lost packages, however items will be resent if a package cannot be traced. 

Customs Charges 
Almost all shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country's government.
Andrea Iyamah has no control over these charges as they vary between countries. They are your responsibility.