Processing time
Please allow 24-48 hours for your order to be processed. Processing times are not included in the estimated delivery time at checkout. Preorder products could require an additional 1-2 business days.
During sales and high-volume periods, processing time is 3-4 days.
U.S. Express Shipping: 2 business days
U.S. Standard Shipping:3-5 business days
International Shipping: 5-7 business days
International orders ship under DDP terms:
This means that applicable duties, taxes, and import fees are calculated and collected at checkout, so your order can be delivered without additional customs charges upon arrival. Customs processing times are outside of our control; Andrea Iyamah is not responsible for delays caused by customs inspections, carrier disruptions, weather events, incorrect shipping information, or circumstances beyond our control.
Shipping ratesCalculated at checkout and varies depending on delivery location.
Pre-Order Items
Items marked as “PRE-ORDER” will begin processing on or around the estimated availability date stated in the product description. Processing and shipping timelines may vary by item.
Orders containing both in-stock and pre-order items will be shipped separately. Available items will be fulfilled and shipped first, while pre-order items will ship once they become available.
Customers will receive a separate shipping confirmation and tracking information when each shipment is dispatched.Dispatch notification
If you have not received a dispatch/delivery notification within the specified processing time or dispatch date, please notify us by sending an email to customerservice@andreaiyamah.com including your order number.
Lost or Delayed Packages
If your order has not arrived within the estimated delivery window, please allow an additional 2–3 business days before contacting us, as courier delays may occur.
Once an order has been dispatched, the package is under the responsibility of the selected courier.
For added protection, customers may be offered SWAP Package Protection at checkout. If SWAP Package Protection was purchased and your package is lost, stolen, or damaged in transit, you may submit a claim through SWAP for review. Approved claims may be eligible for a replacement, refund, or store credit, depending on SWAP’s claim process. (Click here to submit a claim)If SWAP Package Protection was not selected, refunds will not be issued for lost, stolen, delayed, or missing packages once dispatched. However, if a package cannot be traced, we will review the case with the courier and may offer a replacement when possible. Customers are responsible for providing a complete and accurate shipping address at checkout.