FAQs

How do I contact you? 
Phone: 
+1 888 675 0308 (toll free) 

Email: 
Shipping/Delivery: 
delivery@andreaiyamah.com 

Order enquiry: 
order@andreaiyamah.com 

Custom Couture Enquiry: 
customerservice@andreaiyamah.com 

Press + Events: 
admin@andreaiyamah.com 

Business/Wholesale Inquiries: 
manager@andreaiyamah.com 

Where are you located? 
ANDREA IYAMAH STUDIO
Lower level 
B3 468 Cumberland avenue 
Hamilton ON 
Canada 
L8M 3M5 
(By appointment only - email admin@andreaiyamah.com)

What are your size options? 
Click Size Chart.

Do you make special orders? 
- We do not customize swimwear colors or sizes. 
- We make custom couture (special event dresses) upon request. 

What does preorder mean? 
An order placed for products that are yet to be in stock or unavailable at the time of purchase. Dispatch dates vary and are usually listed in the product description. 

What is a dispatch date? 
The dispatch date is the day your order is shipped out to you. 

I ordered a preorder item along with other items, why hasn’t my order shipped? 
Your complete order cannot be shipped until the dispatch date of your preordered item.

If you would prefer to have available products in your order shipped before the dispatch date, additional delivery fees will apply.

How do I return/exchange? 
All items not listed as final sale are exchange only.
Items must be returned within 15 days of receipt. Packages that exceed the number of days for return will be mailed back to the sender.
Return address:
ANDREA IYAMAH STUDIO  ( Delivery Department)
B3 468 Cumberland avenue 
Hamilton ON 
Canada 
L8M 3M5 
For further information on return/exchange: Returns Policy

How do I cancel an order? 
In the case that your order hasn’t been shipped, we will issue a full refund to you on non-preordered items. Shipping fees cannot be refunded. 

Something is wrong with my order. 
Please contact order@andreaiyamah.com stating your order number along with your concerns.